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Shipping & Returns

SHIPPING
Ecco Bella ships US Postal Service for all order unless consumer requests UPS delivery. Please allow 2-3 business days for US Postal Service orders to ship. UPS orders will ship within 1 business day. We will send you an email when the order ships. Please choose US Postal Service when shipping to PO Boxes.

FREE SHIPPING!
In the United States on orders over $75. Applies to the lower 48 states and after coupons or discounts.

RETURNS & EXCHANGES
Ecco Bella will refund or exchange any items that are not satisfactory within 30 days of purchase. If products are damaged in transit please photograph in original packaging and submit to customer_service@eccobella.com. If item is not satisfactory because of function or appearance, Ecco Bella may request for the item to be returned or photographed and submitted to customer_service@eccobella.com Ecco Bella needs proof to file a claim on damaged products or to alert manufacturing or quality control. If the item was not purchased directly from Ecco Bella, please contact the company you originally purchased product from directly. With respect to sales on Amazon.com, we will provide our 100% guarantee and manufacturer’s warranty only for products purchased directly from either Ecco Bella, or from Amazon itself, because these are the only resellers we have confirmed as providing genuine, new and authentic products.

WE SHIP WORLDWIDE! 
Use our estimate shipping button from your shopping cart to estimate your costs. 

Ecco Bella ships international orders, Priority Mail. There may be an additional customs fee which is in accordance with your country. These will be charged to you by your customs officials.

100% GUARANTEE!
Ecco Bella Guarantees you'll love our product. 
We urge you to feel comfortable trying and using full size products. 
We guarantee your purchase with a 100% money-back policy within 30 days of purchase.

OUR COLOR GUARANTEE!
If you are dissatisfied with a color that we choose for you or that you choose, we will refund or exchange the product.